AI rider support for 70+ cities
See how Lorikeet handles real Voi rider questions — pricing, parking, billing, safety — across chat and voice, in any language your riders speak.
Built for what Voi needs
Lorikeet understands micromobility — from zone regulations to subscription management — so your riders get instant, accurate answers.
Natural Conversations
Riders ask questions in their own words. Lorikeet understands context, handles follow-ups, and resolves issues — not just FAQ lookups.
Multilingual by Default
Operating in 70+ European cities means riders speak dozens of languages. Lorikeet responds fluently in whatever language your rider writes in.
Compliance Ready
Built for regulated industries. Guardrails, audit trails, and human escalation paths keep you compliant without slowing down.
Natural Language Workflows
Define support processes in plain English. No code required. Update policies instantly without engineering tickets.
Voice + Chat + Email
Same AI brain across every channel. Riders get consistent answers whether they call, chat, or email.
Deploy in Days
This entire demo — workflows, knowledge base, voice — was built in hours. Your production launch can be just as fast.
How we built this for you
We configured this entire demo in Lorikeet using your actual products and policies.
Researched Your FAQs
We scraped your help centre, app store reviews, and Trustpilot to identify the questions your riders actually ask.
Wrote Your Workflow
1 natural language workflow that handles rider questions across all topics — pricing, parking, billing, safety, and more.
Added Your Knowledge
8 FAQ articles covering pricing, parking, billing, safety, account management, availability, and sustainability — instantly searchable by the AI.
Went Live
Chat and voice are working right now. Email and SMS work the same way when you're ready.
Your riders can call too
Same AI, same knowledge — just over the phone. Call to experience what your riders would hear when asking about pricing, parking rules, or refunds.
+44 7882 960034UK mobile number • Available 24/7
See exactly what we built
Everything is transparent. Open the Lorikeet sandbox to see the workflows, tools, and knowledge base powering this demo.
1 Workflow
Voi Rider Support — handles all rider questions in plain English, not code.
8 KB Articles
Your FAQs about pricing, parking, billing, safety, accounts, and more — the AI searches these to answer rider questions.
Chat + Voice
Two channels live — chat widget on this page and a UK phone number for voice support.
How Lorikeet works
No code required. Your team can build and update AI support agents directly.
1 Create Workflows
Workflows are your support processes written in natural language. Tell the AI what to do step-by-step:
"Search the knowledge base for the rider's question. Give a concise answer. If the question is about pricing, explain that prices vary by city and direct them to the app."
Lorikeet understands context, handles edge cases, and follows your instructions precisely.
2 Connect Your Systems
Tools let the AI take real action — look up rider accounts, process refunds, check zone data. Connect any API:
- Rider account lookup
- Billing and refund systems
- Zone and fleet management
- CRM and ticketing platforms
No code required — just configure the endpoints and let Lorikeet handle the rest.
3 Add Your Knowledge
The knowledge base gives your AI instant access to your policies, FAQs, and documentation:
- Import from existing help centres
- Scrape public documentation
- Create manual articles
- Tag content for relevance
The AI retrieves relevant articles automatically — no training required.
4 Test and Deploy
Lorikeet provides built-in testing tools to validate your AI before going live:
- Simulations with mock data
- Test tickets for QA
- Guardrails for compliance
- Gradual rollout controls
Deploy to chat, voice, email, or SMS — same AI brain across every channel.
Ready to go live?
This demo is just the start. Let's talk about rolling this out to your riders across 70+ cities.
Schedule a Call